Return Period:
Free returns are accepted within 7 days of receipt.
We also offer a 14-day return policy, meaning you have 30 days to request a return after receiving the item.
Returned items must be in their original condition, unworn or used, with all tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase.
For returns, please contact us: leonyiu@hongkaiyimi.net. Please note that returned items must be sent to the following address: Please contact us directly; we provide local payment options.
If your return request is approved, we will send you a return label and instructions for shipping the package. Items returned without prior request will not be accepted.
For any return-related questions, please feel free to contact us: leonyiu@hongkaiyimi.net.
Damage and Problems
Please inspect the goods immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the problem and resolve it appropriately.
Exceptions/Non-Returnable Items
We regret that we do not accept returns of discounted items or gift cards.
Exchanges
The best way to ensure you receive the item you need as quickly as possible is to return the item you have received and then purchase the new item separately after the return is accepted.
If more than 15 business days have passed since we approved your return, please contact us.
Notes:
Items must be returned in original condition.
For assistance with returns, contact us at:
Email: leonyiu@hongkaiyimi.net
Phone: 1 7078027996 / +852 46181339